Return & Refund Policy

Last updated: April 4, 2026

At 4Kate, we want you to be satisfied with your purchase. This policy explains your rights regarding returns, exchanges, and refunds for orders within the United Kingdom.

1. Return Eligibility

• We accept returns for both defective and non-defective items.
• Items must be returned within 30 days of delivery.
• Products must be unused, unworn, and in original condition with packaging.

2. Exchanges

• We accept exchanges for eligible items.
• If you wish to exchange a product (e.g. size or defect), please contact us first.

3. Return Method

• Returns must be sent by mail.
• Customers are responsible for return shipping costs.

4. Refunds

• Once we receive and inspect your return, we will process your refund.
• Refunds are issued to the original payment method.
• Please allow up to 7 business days for the refund to be completed.

5. Fees

• No restocking fees are charged.
• Original shipping costs (if any) are non-refundable.

6. Non-Returnable Items

We reserve the right to refuse returns that do not meet the conditions above.

7. Contact